Store Policy & Important info:

Our wax melts

Customer Satisfaction is a priority at Handmade with Loz which is why every wax melt is handmade to order to ensure we can keep them fresh and unique to each customer. We have a range of scents which have been carefully picked to suit a variety of tastes. 

Due to the nature of our wax melts being handmade, small differences in shapes, size and colour may occur. Please note that sometimes our wax melts may have a slight 'frosting' appearance on them. This is a natural process of the wax re-crystallising and is a sign that we are using 100% natural soy wax. This does not affect the performance of your wax melts. 

We are always looking for new scents and ideas to offer, if you have something in mind, please feel free to contact us!

Privacy & Safety

Our Online Store is run through Wix.com, The Wix stores checkout process is secured by HTTPS/ TLS encryption and it is safe for our customers to purchase from.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

Our store is fully GDPR compliant and can provide or delete customer data on request. The following customer data is stored for our use:

  • Contact Details entered on Purchase

  • Activities

  • Orders

  • Invoices

All data stored is for the purpose of future sales and order enquires if needed. We at Handmade with Loz do not pass any data onto third party companies. If you wish to request a data file please contact us.

 

Payment Methods

- Credit / Debit Cards

- Offline Payments (Must be arranged with Handmade with Loz prior to ordering)