Shipping & Returns
All our products are shipped using Royal Mail and packaged in boxes for added protection. All products are made to order to guarantee the perfect wax melt.
Our dispatch time is 2 working days from ordering and will be delivered within 2-3 days from dispatch. Once dispatched, customers will receive email notification updates, so you will always be kept in the loop.
Free shipping is available on orders over £20.
In the unlikely event that your fragrance is out of stock, you will be offered a similar alternative or a refund.
Return & Exchange Policy
In line with Consumer Contract Regulations that come into force on 13th June 2014 we can refund all orders within 14 days from delivery. All goods must be returned in their original packaging, unopened and unused. Any items we receive back which are not in this condition may be subject to reduction in refund value.
To return your goods, please print out and enclose a completed GOODS RETURN FORM and send the items you wish to return back to our office address on your invoice.
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at Handmade with Loz we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
Royal Mail will attempt to deliver your parcel, If no one is available, they will leave a calling card for collection at your nearest depot. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has not been picked up within 21 days, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
If you have any questions regarding returns or damaged items please call us on 07710624350.